Refund and Returns Policy

At BAMCFRAFTY, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your order, our Refund and Returns Policy allows you to return or exchange your product under the following terms:

1. Returns

  • Return Period: You have 7 days from the date of delivery to return the product if you are not completely satisfied.

  • Return Conditions: Products can only be returned if:

    • The product is unused and in its original condition, including packaging.

    • The product is defective or damaged due to manufacturing issues (not due to misuse or accidents).

  • Return Process: To initiate a return, please contact us at 0913207976 or [email protected] within 7 days of receiving the product. Our customer service team will guide you through the return process.

2. Refunds

  • Refund Period: Once your return is received and inspected, your refund will be processed within 7 days. Refunds will be issued using the same payment method used for the original transaction.

  • Eligibility for Refund: Refunds are available for returned products that meet the above conditions. If the returned item does not meet our return criteria (e.g., it has been used or damaged), we reserve the right to refuse the refund.

3. Exchanges

  • If you receive a defective or incorrect item, you may exchange it for the correct product within 7 days of receipt. Please contact our customer service team for further instructions on how to proceed with an exchange.

4. Non-Returnable Items

  • Some items may be marked as non-returnable, including products that have been customized or made-to-order. These items will be clearly indicated on our product pages.

5. Shipping Costs

  • Customers are responsible for the return shipping costs unless the product was defective or incorrect.

  • If you return a product for a refund, the original shipping fee is non-refundable.

6. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately. We will arrange for a return and provide a full refund or replacement, depending on your preference.

Thank you for shopping with BAMCFRAFTY. We value your trust and are committed to making your shopping experience as smooth and satisfactory as possible.